For Patients: Your Stay at St Andrew's Ipswich Private Hospital

Your Stay at St Andrew's Ipswich Private Hospital

Preferred Accommodation

  • Whilst every effort is made to accommodate your request, we cannot always guarantee availability on the day of admission.
  • It is possible women may be admitted to the Maternity Unit and the visiting hours for Maternity will apply.

Patient Information

Patient identification bands, allergy bands & alert bands

When you are admitted to your room, or the Day Surgery Centre, you will have an identification band attached to your wrist and/or ankle. Please check the details to confirm that they are correct and if they are not please inform us immediately.

It is important that your arm band/s are not removed during the course of your stay. (Please note that on occasion the band may be removed by an Anaesthetist if the arm is to be used for an intravenous drip).

Nurse call system

The Nurse call system will be explained to you on arrival.

There is a ‘buzzer’ located next to your bed for your convenience. (There are also two in each bathroom). Please do not hesitate to use them whenever you need assistance. The nurses will respond as quickly as possible, so we do ask that unless your call is related to an urgent need, that you do not repeatedly ‘buzz’ for assistance.

Emergency & safety procedures

The hospital is fitted with a fire and smoke detection system.

In the unlikely event of an emergency occurring do not panic. Return to your room and remain in or near your bed until you are instructed to leave by a Fire Officer or member of the staff – all of whom are appropriately trained to handle such emergency situations.

Smoking

The hospital is a totally smoke free environment.

Read more about Smoke Free Campus.

Visiting times

Visiting hours are from 8am to 8pm daily. However, in our Maternity and Surgical Unit there is a rest period from 1pm to 3pm as we are sure you will appreciate, it is important for patients to have ‘quiet time’ particularly after childbirth and major operations.

Should you wish to have visitors outside the visiting hours, please discuss your needs with the Nurse Unit Manager or Nurse in Charge. Please respect the needs of other patients in the hospital. Parents are asked to ensure children are kept quiet, under control and with them at all times.

Private rooms

Whilst every effort is made to provide patients with private rooms, this may not be possible, during times of high occupancy. We will make every effort to provide the type of accommodation requested.

Telephones

The bedside telephone enables patients to make free local calls. Mobile, STD and international calls will be charged to your account and payable on discharge.

Televisions

Each patient has their own television set, which shows all the local stations.

Newspapers/magazines

A selection of newspapers and magazines are available at the Red Cross Kiosk on Level 2.

Meals

St Andrews Catering prides itself with an innovative food service; our state of the art kitchen provides quality cooked meals that are prepared on-site and cooked fresh seven days a week.

Our meal selection and extensive menu is well balanced, from comfort food to healthy choice options, our dietary team is there to ensure you enjoy your culinary experience whilst in the hospital and can be contacted to customise our menu to suit your tastes if need be.

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Ordering Your Meal

Menus are delivered to your room on a daily basis so that you can select your meals for the following day. Menu selections are collected by our staff each morning. A member of the Catering Services team will assist you with menu selection if required so please do not hesitate to ask. A post-operative meal will be provided on the day of your operation. This will include a drink, sandwiches, jelly and custard.

Special diets

If you have a special diet requirement please let us know. Your doctor may request a Dietician to visit you if required.

Children’s meals

We provide special children’s meals and a meal for the one accompanying parent per child.

Vegetarian & vegan meals

We are happy to provide a vegetarian or Vegan selection on request.

Meals for friends, visitors & relatives

We are happy to provide meals for relatives and friends who are visiting you whilst you are staying at our Hospital. A full meal at either lunchtime or dinner may be ordered from the kitchen at a cost of $7.00. Please note that lunch and dinner may only be ordered on the following basis:

  • Lunch orders must be placed by 10:30am
  • Dinner orders must be placed by 13:30pm

Meal tickets may be purchased from the front Reception desk.

Dentures

Dentures can be easily misplaced if you put them in tissue paper or put them on the bedside cabinet. Please ask your nurse for a labelled denture cup so that they may be kept safe and easily identifiable.

Valuables

We recommend that valuables are left at home. Whilst we will try to ensure that all patients possessions are safe and secure we do not provide any insurance for the loss of patient items during a hospital stay.

Flowers

We love patients to have flowers in their rooms so please ask a member of our staff for a vase when your friends bring you flowers.

We would remind you that we do not permit flowers for patients who are in our Coronary Care Unit, because of the large amount of electrical and medical analysis equipment that is in constant use in this area.

Mail

If you want a letter posted please ask our staff (stamps are available for purchase at reception). Any mail received for you will be delivered to your room.

Clergy

Chaplaincy service that is offered at St Andrew’s Ipswich Private Hospital is in cooperation with the Ipswich Hospital Chaplaincy Service.

Each Patient will be asked on admission if they would like a religious visit. This information is recorded and accessible from the Front Office staff.

Each Ward has a laminated contact sheet outlining contact times and numbers for all denominations.

Visitors tea & coffee making facilities

There are tea and coffee making facilities at the reception area Level 2. Soft drinks and snacks are also available in reception, Level 2 and the lounge on Level 3.

It would be appreciated if these areas are kept clean and tidy. There are also a number of outside seating areas, but please check with a nurse first if you intend to visit one unattended.

Pharmacy

A pharmacy service is available onsite at the hospital. Accounts for any medication or other pharmacy items will be payable on discharge.

Water temperature/showers

Many patients ask about the temperature of the water and the showers after commenting that it is a little cool. The hot water supply is regulated at 42oC, a temperature determined by the QLD Department of Health.

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